A chat bubble your customers actually use — or the same chat embedded anywhere on your page — and a knowledge base they can search themselves before they ever ask. Up to five agents.
Start FreeVisitors message from any page. Your team answers from one inbox, on desktop or phone, with photos and typing indicators. Conversations follow the visitor between pages.
Write articles with images. Customers search by meaning — "where's my parcel" finds "Shipping & tracking" — and your agents can push an article straight into the chat.
Your colour, your avatar, your greeting, bottom-left or bottom-right. Ask for an email first or let them chat straight away. Changes go live without touching your site.
Each agent has their own login. See who is online, who took which conversation, and email a transcript to the customer when it is done.
One script tag gives you the floating bubble. Add a box and the same chat sits inside your page — a Contact page, a sidebar, a help centre. Shopify merchants flip one switch in the theme editor instead.
Every merchant's chats and articles are kept apart. No AI writes answers to your customers — the help center only finds what you wrote.
Live chat with a knowledge base, priced for a small shop. Figures taken from each company's own pricing page.
| Feature | ChatWidgeX | HubSpot | Crisp | Tidio |
|---|---|---|---|---|
| Cheapest paid plan | $19.95/mo flat | From $7/mo per seat | $45/mo (Mini) | $24.17/mo (Starter) |
| Chats a month on it | Unlimited | Unlimited | Unlimited | 100 billable conversations |
| Agents on that plan | 5 included | Billed per seat | 4 — 10 on the $95 plan | 10 |
| Free plan | 50 chats a month | 2 users | 2 seats | 50 conversations |
| Extras billed on top | None — one price | $1,500 one-time onboarding on Professional |
$10/mo per extra agent | AI conversations metered separately |
| What a 10-person team pays | Capped at 5 agents | From $70/mo (10 seats) | $95/mo | $24.17/mo within the conversation limit |
About two minutes, no developer needed.
Both plans have chat, the knowledge base and five agents. Pay once, chat without counting.